Your road to recovery starts here...


Herne Hill Space, 135 Dulwich Road, Herne Hill, London. SE24 0NG

Phone: 07824 447 072

Privacy Policy

Harriet Mellotte Therapies Privacy Policy

This privacy policy contains important information on who we are and how and why we
collect, store, use and share your personal data. It also explains your rights in relation to
your personal data and how to contact us or regulatory authorities in the event you have a

When we use personal data we are regulated by the Information Commissioner under UK
GDPR and the UK Data Protection Act 2018. We are accountable as Controller of that
personal data for the purposes of Data Protection legislation.

What personal data we collect

  •  Email exchanges when you first contact us and to arrange appointments
  •  Full name, date of birth, address, contact number, email address, emergency contact
    details, GP details and other relevant health care professional details if you wish to
    proceed with therapy sessions
  • Following each therapy session we write brief session summary notes which are
    securely stored for 7 years in accordance with GDPR regulations

This personal data is required to enable us to provide our services. If we are not provided
with the personal data we ask for, it may delay or prevent us from providing the services
which you are requesting.

How we collect personal data
We collect all personal data directly from you. By sending us an enquiry email, booking a
session, completing assessment measures you are giving us your specific informed consent
to our processing of your personal data.

Why we collect personal data

  • So that we can safely provide psychological therapy to you
  • To comply with legal and regulatory obligations

Who we share personal data with
We only share your personal data with your therapist, who is bound by professional codes
of confidentiality.
Should we be concerned about your safety or the safety of someone else then we may be
legally required to share your personal data with other parties including professionals such
as your GP and/or emergency services.
We do not share any of your personal data with third parties for the purposes of marketing.

Where personal data is stored
The privacy and security of your personal data is paramount to us. We protect your personal
data on password protected devices in password protected documents. We limit access to
those documents to those who have a genuine business need to access them.

How long is personal data kept for
We retain personal data for 7 years following our last contact with you, it will then be

Accessing your own personal data
You have the right to access any personal data that is being held about you free of charge.
This includes therapists end of sessions notes, contact details, past email exchanges
between Harriet Mellotte Therapies and you. You also have the right to object to any
mistaken statements written about you and to have them deleted or modified. You can do
this by contacting harrietmellotte@gmail.com.

How to complain
We hope that we would be able to resolve any query or concern raised about our use of
your personal data, however, if not then you are able to contact the UK Information
Commissioner https://ico.org.uk/make-a-complaint/ or 0303 123 1113 to lodge a complaint.